Answers for every kitchen

Yes. Orders of $65 or more ship free with standard shipping anywhere in the contiguous United States. Orders under $65 ship for a flat $6.95.

See the full Shipping Policy for details.

Most orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays). Once your order ships, standard delivery takes 3 to 7 business days depending on where you live in the contiguous U.S.

Orders placed on a weekend or holiday begin processing the next business day.

Yes. Expedited shipping through UPS is available at checkout. Rates and delivery estimates are calculated from UPS pricing when you enter your address.

We ship to addresses in the contiguous United States, Alaska, Hawaii and U.S. territories.

• Orders to Alaska, Hawaii and U.S. territories have a flat $100 shipping fee per order.
• We don't ship to PO Boxes.
• We don't currently ship internationally.

Not at this time. Our appliances are built for U.S. household outlets (120V, 60Hz), and selectbrands.com ships only to U.S. addresses. Using our appliances with voltage converters or adapters abroad isn't recommended and isn't covered by the warranty.

Yes. When your order ships you'll get a confirmation email with a tracking number. You can follow your package on the carrier's website, and if you created an account you can see your order history by logging in.

Contact us as soon as possible: call 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com. We'll do our best to update or cancel your order before it leaves our warehouse. Once an order has shipped it can't be changed, but you can return it under our Returns Policy.

1. Check the tracking link in your shipping confirmation email for the latest carrier update.
2. Look around your delivery area and check with neighbors or your building's front desk.
3. If it's past the estimated delivery window, call 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com. Have your order number ready and we'll work with the carrier.

We're sorry about that. Here's how to get it resolved quickly:

1. Keep all of the original packaging.
2. Take clear photos of the damaged product and the shipping box.
3. Contact us within 7 days of delivery: call 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com.

We'll arrange a replacement or a refund depending on the situation.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Venmo.

We don't currently offer price matching against other retailers or websites.

Yes, from time to time. The best way to hear about them first is to join our email list. Subscribers get exclusive offers, new product announcements and our favorite recipes.

No, you can check out as a guest. An account lets you see your order status and history in one place. If you can't log in, use Forgot password on the login page. If the reset email doesn't arrive, check your spam folder and confirm you're using the email address from your order.

Purchases on selectbrands.com and our Amazon store are for personal and household use only. We may cancel orders we believe are for resale. If you're interested in carrying our products in your store, see How can I sell Select Brands products?

Popular items sell out quickly, and many come back. Check the product page for availability, and sign up for our emails to hear about restocks and new launches.

Some products stay visible on our site after they're discontinued so customers can still find manuals and support information. If you're not sure whether an item is returning, call 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com.

We don't operate retail stores. You can shop our full direct assortment on selectbrands.com, and our products are also sold by major retailers in stores and online. Our headquarters is at 11228 Thompson Avenue, Lenexa, Kansas 66219.

Our products are sold at mass merchants, grocery and drug chains, home improvement centers, specialty and gourmet shops, and online retailers. Selectbrands.com carries a curated assortment for direct purchase, including new launches and site favorites.

Availability of specific models and designs varies by retailer, and some designs are exclusive to a single retailer.

You can return products bought on selectbrands.com within 30 days of purchase for a refund or replacement.

• Items must be unopened, unused and in their original packaging. Items returned in other condition are subject to a rework and restocking fee.
• Original shipping fees aren't refundable, and return shipping is the customer's responsibility.
• If we made a mistake (for example, you received the wrong item), we'll cover return shipping.

Read the full Returns Policy.

Call 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com, or use our contact form. Include your order number and the item you'd like to return, and our team will send return instructions. Please don't ship anything back before you receive instructions.

Products bought from a retailer, in store or online, need to be returned to that retailer under its return policy. Check your receipt for the retailer's return window. If you're past that window, your product may still be covered by our one-year limited warranty plus.

Once your return arrives at our warehouse and is inspected, we issue the refund to your original payment method. Your bank or card issuer may take several business days to post it. If you haven't seen your refund within two weeks of our receiving the item, call 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com.

• Bought on selectbrands.com within the last 30 days: contact us and we'll arrange a replacement.
• Bought at a retailer and still inside its return window: return it to the retailer for the fastest exchange.
• Anything else within one year of purchase: start a warranty claim with us.

Every Select Brands appliance comes with a one-year limited warranty plus: one year of standard coverage, with extended warranty options available on select products. The standard warranty covers manufacturing, material and mechanical defects for one year from the date of purchase or delivery, whichever is later. If your product is defective during that time, we'll repair or replace it at our option. Products with an extended option list it on their product page.

The warranty applies to the original retail purchaser, isn't transferable, and covers products bought from Select Brands or an authorized seller in the United States. Read the complete Limited Warranty.

Yes. On top of our standard one-year limited warranty, select products offer extended warranty options. When a product has one, you'll see it on that product's page. If you have a question about coverage for a product you already own, call 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com.

The warranty doesn't cover:

• Normal wear of parts
• Damage from misuse, negligence or use that goes against the instruction manual
• Lack of routine maintenance, such as descaling
• Improper voltage or current, including use with converters outside the U.S.
• Damage during shipping, handling or storage by someone other than Select Brands
• Repairs or alterations by anyone other than Select Brands
• Fire, flood and other acts of nature

1. Call Customer Service at 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com.
2. Our team will try to solve the problem with you first and may walk you through a few quick checks.
3. If the product needs to be replaced or repaired, have these ready: your model number, your proof of purchase (receipt or order confirmation showing where and when you bought it), a short description of the problem, and photos or a short video.
4. If we ask you to send the product in, we'll give you shipping instructions to our facility in Lenexa, Kansas. Shipping costs to and from Select Brands are the customer's responsibility.

Yes. Proof of purchase is required for warranty service or a replacement. A store receipt, packing slip or online order confirmation that shows the retailer and purchase date works. We recommend saving a photo of your receipt as soon as you buy.

Fill out our short Product Registration form with your contact information, model number and purchase details. Registering puts your purchase on file with us, which makes future support faster.

No. Registration is optional, and skipping it doesn't reduce your warranty rights in any way. Keep your proof of purchase, since that's what we need for warranty service.

No. A replacement product carries the remaining time on your original warranty. The one-year period still counts from your original purchase or delivery date.

Products bought from Select Brands, our official Amazon store or an authorized retailer are covered. We may not be able to honor warranty claims for products bought from unauthorized sellers or websites, because we can't confirm how those products were handled or whether they're new. If you're not sure whether a seller is authorized, call 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com.

Contact us anyway. Our team can often help troubleshoot, and we may have a replacement part available. You can also browse current models in our full collection if it's time for an upgrade.

Turn the appliance over and look for the rating label on the bottom of the base. It lists the brand, the model number, the electrical rating (volts, hertz and watts), the safety testing standard and the country of origin. The model number is also printed on the front cover of your instruction manual.

On some products the rating label is molded into the plastic housing, which can make it harder to read. Try angling a flashlight across the surface.

Use the manual finder on this page. Type the model number from your rating label and you'll get a direct link to the PDF manual. The finder includes current products and retired or discontinued models that are no longer sold on our site.

If the finder doesn't have your model yet, call 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com with your model number and we'll email you an electronic copy.

Yes. Discontinued products stay covered by their original warranty term, and manuals for retired models stay available in the manual finder on this page, even after a product is no longer sold. For anything you can't find, call 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com with your model number.

Our appliances are designed for standard U.S. household outlets: 120 volts, 60 hertz. Wattage varies by product and is printed on the rating label and in the product details on each product page.

Many instruction manuals include recipes made for that appliance. For more ideas, visit the Select Bites blog, and join our email list for new recipes every week.

Start with our Replacement Parts collection. If you don't see what you need, call 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com with:

• Your model number (see where to find it)
• The name of the part as it appears in your instruction manual
• A photo of the part, if you can

Not every part is available or replaceable, but we'll tell you what we have.

No. For your safety, we don't sell internal electrical or heating components. If an internal part fails during the warranty period, contact us about a warranty claim.

We recommend using only accessories and parts made for your model. Parts from other brands may not fit or seal correctly, can affect performance and safety, and damage they cause isn't covered by the warranty.

It depends on the product. Many removable parts, such as blender jars and blades, hand mixer beaters, chopper bowls and can opener cutting assemblies, are dishwasher safe. Your instruction manual lists exactly which parts can go in the dishwasher.

Hand washing removable parts helps them last longer. Never put a motor base, heating base, cord or plug in the dishwasher or under running water.

1. Unplug the appliance and let it cool completely.
2. Wipe the plates with a damp cloth or soft sponge and a little mild dish soap.
3. For baked-on batter, place a damp paper towel on the plates for a few minutes to soften it, then wipe.

Avoid metal utensils, scouring pads and abrasive cleaners, which can scratch the coating. Use a silicone or wooden utensil to lift food out.

Mineral buildup from water slows brewing and can affect taste, so descale regularly. How often depends on your water hardness and how much you brew.

• Drip and single-serve coffee makers: run a descaling cycle with a coffee-maker descaling solution as described in your manual, then run two or three cycles of fresh water to rinse.
• TRU Automatic Espresso and Coffee Machine (CM-1588): use the built-in descaling program from the touchscreen menu. The machine also has automatic rinsing and deep-cleaning cycles.

Skipping routine descaling can cause damage that isn't covered by the warranty.

• Let the insert cool before washing, and never put a hot insert in cold water or on a cold or wet surface. Stoneware can crack from sudden temperature changes.
• Don't use the insert on a stovetop or under a broiler.
• You can use the insert for oven baking up to 400°F without the lid.
• Set the insert down gently on hard countertops.

No, that's normal. During manufacturing, the glazed insert sits on a fixture as it moves through the curing oven, so the spot where it rests may not get coated. It doesn't affect cooking or food safety.

Our coatings contain no PFOA. Here's what we use:

• PTFE nonstick: some of our products use a PTFE-based nonstick coating that complies with U.S. FDA rules for food contact. We don't use the Teflon brand, which is a trademark of another company.
• Ceramic nonstick: many of our waffle, treat and sandwich makers, skillets and griddles are available with a ceramic coating as an alternative to PTFE.

Our coatings are properly cured, and our appliances are designed to operate below the temperatures at which PTFE breaks down. For model-by-model details, see our Chemicals Disclosure.

Products with a PTFE nonstick coating contain PFAS chemicals (PTFE, PFA or FEP), which give the coating its nonstick properties. Colorado law (H.B. 22-1345) asks us to disclose this. Products with a ceramic coating don't use PTFE.

Our Chemicals Disclosure lists every covered model and its coating so you can choose with confidence.

California law (A.B. 1200) and Colorado law (H.B. 22-1345) require manufacturers of cookware and kitchen appliances to disclose certain intentionally added chemicals in food-contact parts and handles. Our Chemicals Disclosure lists those results by product category and model number, with links to the authoritative chemical lists.

The products listed comply with U.S. FDA limits and rules for materials in direct contact with food.

California's Safe Drinking Water and Toxic Enforcement Act of 1986, known as Proposition 65, requires a warning on products that contain any of a long list of chemicals, even in very small amounts. Because we sell the same products nationwide, including in California, you'll see this label on many of our products no matter where you live. The warning doesn't mean a product violates any safety standard.

No. Our stoneware inserts never contain lead or cadmium, and they meet U.S. FDA requirements for food contact.

All of our food-contact materials meet U.S. FDA requirements. Specific materials vary by model, and our Chemicals Disclosure lists the results for each covered model, including any that contain bisphenol A (BPA). If you have a question about a specific product, call 866-663-4500 (Monday to Friday, 8 AM to 5 PM Central) or email support@selectbrands.com.

A light odor or a little smoke during the first one or two uses is normal for new heating appliances. It comes from protective manufacturing oils burning off the heating element. Run the appliance empty for a few minutes with good ventilation, as your manual describes.

If there's heavy smoke, a strong melting-plastic smell, or the odor continues after a few uses, unplug the appliance right away and contact us.

Cooking together is one of our favorite ways to make memories, and many of our designs are made with families in mind. Our appliances heat up and have moving parts, though, so they aren't designed for children to use without adult supervision. Keep appliances and cords out of reach of children when in use and while cooling.

Place heating appliances on a dry, flat, heat-resistant surface and leave several inches of clearance on all sides, especially around air vents. Don't use them under hanging cabinets, near curtains or on top of other appliances. Your instruction manual lists the exact clearance for your model.

We recommend plugging appliances directly into a wall outlet. If you must use an extension cord, its electrical rating has to be at least as high as the appliance's wattage, and it should be arranged so it can't be pulled or tripped over. Your manual has specific guidance for your model.

High-wattage appliances like air fryers, griddles, toaster ovens and kettles draw a lot of power. Running two or more on the same circuit can trip the breaker. Check the wattage on each appliance's rating label, and plug high-wattage appliances into outlets on different circuits.

Most of it is. Packaging varies by product, but the paper, cardboard and plastic components we use are recyclable. Check with your local recycling program for what it accepts.

Most air fryer errors relate to overheating, a sensor or basket placement. Try these steps:

1. Unplug the air fryer and let it cool for 10 to 15 minutes.
2. Make sure the basket is fully seated and clicks into place.
3. Check that the air vents aren't blocked and there's clearance around the unit.
4. Plug it back in and try again.

Your instruction manual lists what each error code means for your model. If the code returns, contact us.

• Preheat for a few minutes before adding food.
• Cook in a single layer and don't overfill the basket. Hot air needs room to circulate.
• Shake or flip food halfway through cooking.
• Pat food dry and use a light coat of oil from a brush or mister. Aerosol cooking sprays can build up on nonstick coatings.

Smoke usually comes from fat dripping onto hot surfaces or from leftover grease. Empty and clean the basket and drawer after every use, add a few tablespoons of water to the drawer when cooking fatty foods, and wipe the inside of the unit once it cools. If smoke comes from the appliance body rather than the food, unplug it and contact us.

1. Power: confirm the outlet works and the cord is fully plugged in.
2. Setup: make sure the reservoir has water, the filter basket is seated correctly and the lid is closed.
3. Filter: use the filter size and type listed in your manual. An overfilled or wrong-size filter can overflow or stop flow.
4. Descale: mineral buildup is the most common cause of slow or stopped brewing. Run a descaling cycle.

Still stuck? Contact us. A short video of the issue helps our team diagnose it quickly.

The TRU Automatic Espresso and Coffee Machine (model CM-1588) grinds, tamps and brews in under 60 seconds. It has:

• 24 customizable preset drinks, including espresso, Americano, latte, cappuccino and flat white
• A 4.5-inch color touchscreen to adjust strength, milk volume and temperature
• An integrated burr grinder with a 150-gram bean hopper
• A 19-bar pressure pump
• A removable milk tank and a 1.5-liter removable water tank
• Automatic rinsing, deep cleaning and descaling programs

It runs on a standard 120V outlet at 1450 watts.

• Use fresh whole beans. Pre-ground or stale coffee extracts poorly.
• Increase the strength setting for that drink on the touchscreen.
• Make sure the bean hopper isn't empty.
• Run the cleaning and descaling programs if it's been a while. Buildup affects pressure and flavor.

Absolutely. Regular cake, muffin and brownie mixes all work. Mix them according to the package directions and bake as described in your Babycakes instruction manual. Different mixes rise differently, so your first batch may take a little experimenting with fill level and time.

• Let the appliance fully preheat. The ready light tells you when.
• Lightly brush the plates with oil or melted butter before the first batch.
• Don't open the lid early. Batter releases once it's cooked through.
• Clean the plates after every use. Leftover residue makes later batches stick.

Newer slow cookers often run hotter than older models, which were designed to meet earlier food safety standards. Food on LOW should simmer gently, and food on HIGH reaches a simmer faster.

• Fill the insert between half and two-thirds full for best results.
• Keep the lid closed. Each time you lift it, cooking slows down.
• Cut ingredients into even sizes.

If food isn't reaching a simmer at all, contact us.

• Bread thickness and moisture vary, so very thick or frozen slices may need the bagel or frozen setting.
• Empty the crumb tray regularly. Crumb buildup affects heating.
• When toasting several batches back to back, lower the shade setting slightly, since the toaster is already warm.

Select Brands is a family-owned designer and manufacturer of small kitchen appliances, headquartered in Lenexa, Kansas. Our founder grew up in the housewares industry learning from his father and started Select Brands in 1998. Today we're a third-generation family business with offices overseas and more than 150,000 square feet of warehouse space.

We're the parent company of Toastmaster, TRU and Babycakes, and an official licensee of Disney, Warner Bros. and Paramount for kitchen appliances. Our goal is simple: innovative, reliable products at an exceptional value.

Select Brands owns a family of kitchen brands, each with its own personality:

We also create officially licensed appliances with Disney, Warner Bros. and Paramount. See our licensed collections.

Toastmaster has been an American kitchen staple for more than 100 years. It has helped families cook with confidence for generations. Today Toastmaster offers dependable toasters, slow cookers, griddles, skillets, blenders and more. Shop Toastmaster.

We make small kitchen appliances across five main categories:

• Coffee & tea: drip, pour-over, single-serve, espresso, cold brew, kettles, grinders and mug warmers
• Heated cooking: air fryers, slow cookers, griddles, skillets, waffle makers, sandwich and pizza makers
• Toasting: 2- and 4-slice toasters, toaster ovens and air-fry ovens
• Food prep: blenders, choppers, hand mixers, can openers and electric knives
• Specialty: Babycakes treat makers, popcorn makers, ice makers and more

Our products are designed and developed by our team in Lenexa, Kansas, and our overseas offices work directly with our manufacturing partners on quality. The country of origin is printed on each product's rating label. Every appliance is tested to U.S. electrical safety standards before it reaches you.

• Free shipping on orders of $65 or more
• The full direct assortment, including new launches, every color and site exclusives
• A one-year limited warranty plus, with extended options on select products, and support from the team that designs the products
• A friendly U.S.-based customer care team, Monday to Friday
• Recipes, tips and early access to offers when you join our email list

Yes. Select Brands is an official licensee of Disney, Warner Bros. and Paramount for kitchen appliances. Every licensed design is created under license and approved by the property owner. Shop all licensed collections.

Current collections include Disney, Mickey & Friends, Lilo & Stitch, The Nightmare Before Christmas, Pixar, Star Wars, Harry Potter, DC Super Heroes, Friends, Yellowstone, SpongeBob SquarePants and Teenage Mutant Ninja Turtles. New designs launch throughout the year.

Yes. Licensed appliances are engineered, tested and supported by Select Brands exactly like our own brands, and they carry the same one-year limited warranty plus.

Some designs are made exclusively for a specific retailer and are sold only there. Others may be sold out or seasonal. Check with the retailer where you saw it, or contact us with a photo and we'll help you track it down.

Our licensed appliances make memorable gifts for birthdays, holidays and housewarmings. Browse our Gifts collection, or shop by character in Licensed Products.

We'd love to hear from you. Email support@selectbrands.com with your company name, store locations or website, the categories you're interested in and your estimated volumes. Our sales team will follow up.

Yes. Email support@selectbrands.com with the product names or model numbers, quantities, your required delivery date and shipping destinations, and we'll prepare a quote.

Yes. Creators and publishers can join our affiliate program to earn commission on sales. For collaborations and content partnerships, email creators@selectbrands.com.

Media, press and partnership inquiries can go to creators@selectbrands.com. Brand news and coverage are on our Media & Press page.

We use your information to process orders, support your products and improve our service. Read our Privacy Policy for details, and visit Your Privacy Choices to manage how your data is shared.

• Phone: 866-663-4500
• Email: support@selectbrands.com
• Online: contact form
• Hours: Monday to Friday, 8 AM to 5 PM Central
• Mail: Select Brands, Inc., 11228 Thompson Avenue, Lenexa, KS 66219