TRU Support Hub
FULLY AUTOMATIC ESPRESSO MACHINE
Your Home. Your Ritual. Your Café.
Brew café-quality espresso, cappuccinos, and more at the touch of a button. Includes guided care, water test support, and dedicated customer concierge.
Includes 2-year VIP warranty + Dedicated Customer Concierge
A Café Experience at Home
3X-Fast Steam Pump
Better milk texture and café-style foam performance.
Programmable Brew Settings
Save your preferred strength, volume, and temperature.
Auto-Rinse & Care
Prompts and routines to keep shots consistent.
Touchscreen Customization
Intuitive controls for one-touch drink selection.
Self-Cleaning Mode
Streamlined maintenance and rinse cycles.
Water Filter System
Helps protect from scale and improves taste.
What Makes TRU Different
Not just support — it’s an ownership experience.
| FEATURE | TRU | GENERIC | OTHSOME |
|---|---|---|---|
| Smart care reminders + guided cleaning | ✓ | — | — |
| Concierge support | ✓ | Limited | Limited |
| Water test + hardness guidance | ✓ | — | Partial |
| Parts & filters matched to your model | ✓ | — | Partial |
| Video tutorial library | ✓ | — | Partial |
See TRU In Action
Click to play the demo video.
FULLY AUTOMATIC ESPRESSO MACHINE
- VIP Warranty + dedicated customer concierge
- Free filter replacement orders
- Convenient scheduling for service support
- Easy-to-activate registration
- SMS maintenance reminders
Water Quality: Test & Save Hardness
Review hardness guidance via our popup guide, then please enter your water hardness value into the registration form.
Step 1: Check your water hardness
Use a test strip or your city water profile. Then enter hardness (ppm) into the warranty form below.
Tip: Add a dedicated field in your Shopify form like
properties[Water Hardness (ppm)] or a metafield-backed input.
Activate Warranty & Build Your Care Plan
Step 2: Register Your Product
Never miss a clean.
Get reminders for cleaning, descaling, and filter swaps — based on your water profile.
~2-4 messages per month. Reply STOP to cancel.
SMS / Email Opt-in
FAQs
Why filtered water?
Filtered water improves taste and reduces minerals that cause scale buildup.
How often should I clean?
Daily quick rinses + weekly tray cleaning. Monthly internal cleaning cycle.
When do I descale?
It depends on your water profile and usage. Follow prompts and care plan intervals.
What beans should I use?
Fresh beans (ideally within 2–6 weeks of roast). Adjust grind until taste balances.
What is the warranty?
Standard coverage is typically 2 years (varies by region). Register to confirm details.
