Where can I find your products and can I buy them from you?
All of our products are sold directly to the retail channels. Select Brands, Inc will offer a limited product assortment for direct sales
online.
Currently you can find our products at a variety of retail centers, including mass merchants, grocery and drug chains, home improvement centers, catalogs, gourmet retailers, specialty shops, and on-line retailers. For more specific information please contact our customer service department.
How do I purchase replacement parts, such as coffee carafes, additional slow cooker inserts, slicer blades, etc?
If you are looking to replace a specific part, please call our customer service department at 913-663-4500 or e-mail at
marketing@selectbrands.com. Please provide the
product model number and the
name of the part (found in the instruction manual), to insure we get you the correct part.
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Can I purchase internal replacement parts for my product?
No. For your safety, we do not offer internal components as replacement parts.
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How can I get a copy of your catalog?
Select Brands, Inc sells merchandise directly to retailers, so there is not a catalog available. You can view photos of our products in our
Products section.
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Can metal parts and attachments be placed in the dishwasher?
Many removable parts, such as a cutter assembly from a can opener or blender, hand mixer beaters, etc are dishwasher safe, but you should always refer to your product owners manual. To prolong the life of your product, we recommend hand washing and drying parts and accessories.
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Where can I get another copy of my product instruction booklet?
You can view a printable version of all Select Brands, Inc Use and Care manuals. For specific instructions on how to do download a booklet, go to our
Use and Care section.
What is the Auto setting on my slow cooker?
When placed on the Auto setting, the slow cooker will heat to a high temperature faster, then shift down to a lower temperature to complete your cooking.
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Does any of the slow cooker stoneware contain lead?
No. All stoneware is FDA approved and never contain lead or cadmium.
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The bottom of my stoneware in my slow cooker is not glazed. Is this a defect?
No, sometimes the stoneware is not glazed on the bottom surface. This is a result of the baking of the glaze. When the glaze is heated to the stoneware, the crockery must sit on something, not allowing the entire bottom to be coated. Always use caution when placing stoneware on a table or countertop.
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How durable is the insert in my slow cooker?
Stoneware should not be used on the stovetop and should never be placed under a broiler. Stoneware will not withstand thermal shock (sudden temperature changes).
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My product is not working correctly, but was bought less than one year ago.
Please refer to your use and care booklet for the product warranty information. The best way to replace your product is to return the product, with the receipt, if possible, to the retail outlet where it was purchased. A replacement or refund may be offered at the discretion of the retailer. If for some reason a return is not possible, please contact our customer service department. If the product was purchased more than one year ago we recommend that you take it to an authorized repair center.
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I sent my product to the Service Center address for repair and received a letter in response. What should I do?
We apologize for any inconvenience. We are no longer affiliated with the service center where you sent your product. Please forward the letter you received to our address with the following information: name, physical address, brand name, product description, and color. If an item was to be replaced, please allow 3-4 weeks for delivery.
Why don't I get 10 actual (8-ounce) cups from my 10-cup coffee maker?
The industry standard for measuring cups of coffee is actually measured as a 4 or 4.5-ounce cup, depending on company specifications, instead of an 8-ounce measurement for a cup. Therefore, 40-45 ounces of coffee would be considered 10 cups, 48-54 ounces would be considered a 12-cup and so forth.
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