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Frequently Asked Questions

Questions about Purchasing

Where can I find your products and can I buy them from you?

All of our products are sold directly to the retail channels. Select Brands offers a smaller product assortment for direct sales online. Currently you can find our products at a variety of retail centers, including mass merchants, grocery and drug chains, home improvement centers, catalogs, gourmet retailers, specialty shops, and online retailers. For more specific information please contact our customer service department.

How can I get a copy of your catalog?

Select Brands sells merchandise directly to retailers, so there is not a catalog available. You can view photos and descriptions of our products throughout this site, however.

How do I purchase replacement parts for Select Brands products?

Some of the replacement parts will be available for online ordering. If you cannot find a specific part online please call our customer service department at 913-663-4500 or e-mail at info@selectbrands.com  To ensure the correct part is received, please provide the product model number and the name of the part (found in the instruction manual). Some parts may not be available and not all parts are replaceable.

Can I replace internal components for my product?

No. For your safety, we do not offer internal components as replacement parts.

Questions about Use & Care

Where can I find the model number of my product?

The model number is located on the cover of the instruction manual. The model number is also located on the bottom of the product if you do not have the manual. Product instruction manuals can be downloaded from our website.

Can metal parts and attachments be placed in the dishwasher?

Many removable parts, such as a cutter assembly from a can opener or blender, hand mixer beaters, and others are dishwasher safe. To prolong the life of your product, it is recommended to hand wash parts and accessories. Always refer to the instruction manual of the specific product.

Does any of the slow cooker stoneware contain lead?

No. All stoneware is FDA approved and never contains lead or cadmium.

The bottom of my stoneware in my slow cooker is not glazed. Is this a defect?

No. Sometimes the stoneware is not glazed on the bottom surface. This is a result of the baking of the glaze. When the glaze is heated to the stoneware, the crockery sits on a fixture which does not always allow the entire bottom to be coated. Always use caution when placing stoneware on a table or countertop.

How durable is the insert in my slow cooker?

Stoneware should not be used on the stovetop and should never be placed under a broiler. Stoneware can be used for baking - up to 400ºF - without the lid. Stoneware will not withstand thermal shock (sudden temperature changes).

Can I use a regular cake mix in my Babycakes or other treat making appliance?

Yes, you can use a regular cake mix, muffin mix or brownie mix. Mix them according to the directions on the package and bake them as directed in the product’s instruction manual.

Questions about Service

My product was purchased less than one year ago, but does not seem to be working properly. What should I do?

Please refer to the instruction manual for the product warranty information. The best way to replace your product is to return the product, with the receipt, if possible, to the retail outlet where it was purchased. A replacement or refund may be offered at the discretion of the retailer depending on the return policy of that retailer. If for some reason a return is not possible, please contact our customer service department. If the product is no longer in warranty, we recommend that you take it to a repair center.

For any other questions,

Please contact our customer service department at 913-663-4500 or e-mail at info@selectbrands.com.